Global Incident & Product Support Specialist

Siemens Healthineers; Bellprat; Híbrido; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Siemens Healthineers is seeking an experienced Incident and Escalation Manager to support field personnel both remotely and onsite in Spain. You will lead Major Incident Management activities, coordinate cross‑functional teams, and help identify recurring field service trends.

The role includes delivering training and contributing to global knowledge exchanges. Applicants should have a IT degree and extensive troubleshooting experience across client/server software, databases, and infrastructure

Formación

• Bachelor's or Master’s degree in IT or a related field.
• Extensive hands-on experience troubleshooting complex client/server software and networked environments.
• Strong experience supporting databases and infrastructure, including SQL Server, Windows Server, Linux and Kubernetes.
• Familiarity with cloud and modern platforms (e.g., Azure, Kubernetes) is an advantage.
• Ability to work across global teams and travel ~10%.

Responsabilidades

• Provide expert-level Incident and Escalation Management support to field personnel, remotely and onsite as required.
• Lead and coordinate Major Incident Management activities for rapid service restoration and clear communication.
• Collaborate with cross-functional teams to identify, analyze, and troubleshoot recurring field service trends.
• Develop and deliver formal and ad-hoc training sessions for field and support personnel.
• Contribute to TiX forums to share knowledge and best practices across regions.
• Participate in phone support as required and ensure adherence to quality processes.

Conocimientos

Incident management

Escalation management

Cross-functional collaboration

Troubleshooting

SQL Server (T-SQL)

Windows Server

Linux

Kubernetes

Azure

VMware

Citrix

Technical training

Educación

Bachelors or Masters in Information Technology or related field

Herramientas

SQL Server (T-SQL)

Windows Server

Linux

Kubernetes

Azure

VMware

Citrix

Descripción del empleo

Siemens Healthineers is seeking an experienced Incident and Escalation Manager to support field personnel both remotely and onsite in Spain. You will lead Major Incident Management activities, coordinate cross‑functional teams, and help identify recurring field service trends.

The role includes delivering training and contributing to global knowledge exchanges. Applicants should have a IT degree and extensive troubleshooting experience across client/server software, databases, and infrastructure