Service Support and Control

LINET Group; Las Rozas de Madrid; Presencial; EUR 42.000 - 52.000; Jornada completa

Descripción de la vacante

LINET Group is seeking a Technical Service & Installations Coordinator to ensure smooth coordination of technical service incidents and installation planning. You will liaise between customers, technicians, external partners, and internal teams to meet deadlines and maintain service quality.

The role requires 2–3 years in technical service coordination, SAP proficiency, and strong English and Spanish. Based in Madrid, it offers professional development within a leading international medical

Formación

• Fluent English and native or bilingual Spanish required.
• Higher vocational training or university degree in technical/industrial field.
• At least 2–3 years in technical service coordination or installation management.
• Experience with hospital clients or public institutions is advantageous.
• Experience coordinating with factories or international HQs preferred.

Responsabilidades

• Coordinate, monitor and resolve technical service incidents and plan installations.
• Prioritize and reschedule technicians and external vendors based on urgency.
• Track spare parts and orders with SAP; ensure timely updates to customers.
• Communicate proactively with customers on incident status and schedules.
• Verify access and unloading conditions at customer facilities and arrange logistics.
• Use SAP daily for incidents, orders, deliveries and follow-ups.
• Contribute to continuous improvement of after‑sales and installation processes.

Conocimientos

English (B2–C1)

Spanish (native/bilingual)

SAP

Microsoft Office

Customer orientation

Proactivity

Autonomy

Teamwork

Attention to detail

Stress resistance

Educación

Technical/Industrial Engineering or related degree

Herramientas

SAP

Microsoft Office

Descripción del empleo

TECHNICAL SERVICE & INSTALLATIONS COORDINATOR

You will ensure the correct coordination, monitoring, and resolution of technical service incidents and the planning and execution of installations, acting as a link between customers, technicians, external companies, production facility, and internal departments. You will also make sure there is compliance with deadlines, service quality, and customer satisfaction.

What would be your main tasks?

• Full coordination, control, monitoring of Technical Assistance Service and analysis of all open incidents in the system (SAP); active follow-up of incident resolutions through communication with internal technicians, external/subcontracted companies, factory and warehouse
• Prioritization and rescheduling of technicians’ and external companies’workbased on urgency, customer impact, or contractual commitments
• Requesting spare parts from the factory, monitoring orders, and claiming in case of delays or incidents
• Proactive communication with customersregardingthe status of their incidents whenrequired
• Coordination of installations and deliveries, coordination with the factory on delivery schedules: confirmation of factory dispatch dates; confirmation of expected delivery dates to the end customer
• Communication with the end customer tovalidatefeasibility of the proposed schedule and agree on changes when necessary
• Verification of access and unloading conditions at customer facilities (truck access, time restrictions, need for special equipment such as cranes or platforms) and ensuringappropriate transporttype andlogisticsresources in each case
• Daily use of SAP for incidents, orders, delivery, and follow-up management
• Accurate recording and regular updating of information in systems
• Support continuous improvement of after-sales and installation processes

What do we expect?

• English (B2 – C1): mandatory for daily communication with the factory
• Native or bilingual Spanish
• Higher vocational training or university degree related to: technical/industrial engineering, logistics or operations
• Previousexperience (minimum 2–3 years) in: t echnical service coordination, industrial after-sales, installation management or technicallogistics, preferably in medical equipment, capital goods or technological sector
• Experience inregular interaction with factories or international headquarters, especially regarding spare parts management, logistics and delivery coordination
• Advanced user of Microsoft Office; expericence with SAP is mandatory
• Customer orientation, proactivity and initiative
• Stress resistance and ability to manage urgent incidents
• Ability to work autonomously and collaboratively within a team
• Attention to detail and administrative rigor
• Previousexperience in a multinational environment is advantageous
• Experience with hospital clients or public institutions is advantageous

What we offer:

• Responsible work in the sector of medical devices for a leading international technological company
• Professional education and development
• Location: Madrid, Spain
• Start of the work: autumn 2026