Global Hotline Tech Support & Integrations

Dahua Technology Iberia; Alcobendas; On-site; EUR 32,000 - 46,000; Full time

Job summary

Dahua Technology Iberia in Alcobendas, Madrid, seeks a technically skilled support specialist to troubleshoot product issues, provide timely solutions, and act as a bridge between customers, local teams, and Dahua HQ. The role spans on-site and remote support to ensure customer success.

You will coordinate with Dahua HQ, conduct product testing, document demonstrations, and assist with third-party integrations using ONVIF, SDKs, and APIs.

Qualifications

• At least 3 years of relevant professional experience in technical support.
• Bachelor's degree or equivalent in a related field.
• Fluency in English and Spanish required.

Responsibilities

• Respond to customers' technical issues on-site and remotely via helpdesk, hotline, and email.
• Coordinate resources and ensure effective resolution of problems.
• Support project delivery and handle complex technical issues.
• Assist with third-party integrations and communicate feedback to HQ.

Skills

Technical support

Fluent English

Fluent Spanish

Education

Bachelor's degree in Telecommunications/IT/CS/Engineering

Tools

ONVIF

SDKs

APIs

Job description

Dahua Technology Iberia in Alcobendas, Madrid, seeks a technically skilled support specialist to troubleshoot product issues, provide timely solutions, and act as a bridge between customers, local teams, and Dahua HQ. The role spans on-site and remote support to ensure customer success.

You will coordinate with Dahua HQ, conduct product testing, document demonstrations, and assist with third-party integrations using ONVIF, SDKs, and APIs.