IoT & BMS Technical Support Engineer

Honeywell International, Inc.; Madrid; On-site; EUR 35,000 - 52,000; Full time

Job summary

Honeywell International, Inc. is seeking a Technical Support Engineer in Madrid, Spain, to diagnose and troubleshoot software and hardware for customers. The role involves remote and on-site assistance, case management, and collaboration with BMS partners to resolve complex issues.

The candidate should possess a technical degree and experience in BMS, HVAC, Niagara technology, and IT networks. Fluency in English and Spanish is required, with a customer-focused, problem-solving mindset and

Qualifications

• Experience in BMS and field devices.
• Knowledge of HVAC applications is preferred.
• Strong problem-solving and communication skills in English and Spanish.

Responsibilities

• Provide technical post-sales support to customers.
• Build relationships with customers and contact points.
• Test products and software for quality and functionality.
• Develop and share knowledge in the knowledge base and internal teams.
• Manage and escalate cases via CRM and service console as needed.
• Coordinate with partners and sales teams for issue resolution.

Skills

Customer service

Technical support

Education

Engineering degree (Energy/Electrical/Automation/IT)

Job description

Honeywell International, Inc. is seeking a Technical Support Engineer in Madrid, Spain, to diagnose and troubleshoot software and hardware for customers. The role involves remote and on-site assistance, case management, and collaboration with BMS partners to resolve complex issues.

The candidate should possess a technical degree and experience in BMS, HVAC, Niagara technology, and IT networks. Fluency in English and Spanish is required, with a customer-focused, problem-solving mindset and