Global Energy Storage Projects Coordinator

BYD Europe; Madrid; On-site; EUR 34,000 - 50,000; Full time

Job summary

BYD Europe is seeking a capable administrator/coordination professional to support energy storage projects. You will manage customer communications, coordinate with internal teams, and help implement training plans across sites.

Travel internationally as needed, particularly to Portugal and Spain, and contribute to on-site service project planning, commissioning, and problem resolution with a focus on energy storage solutions.

Qualifications

• Electrical engineering background with knowledge of energy storage systems and at least two years in employee training and customer relationship management.
• Experience in the energy storage industry or on-site execution of large-scale engineering projects.
• Fluent in English with ability to communicate in Spanish; Mandarin is highly preferred; proficient in Microsoft Office and AI-powered applications.
• Overseas work experience is preferred.
• Strong teamwork, communication, learning, analytical thinking, coordination and organisational skills.
• Proactive, enthusiastic and highly collaborative with a strong sense of teamwork and ability to work under pressure.

Responsibilities

• Handle day-to-day administrative and coordination tasks for energy storage projects, including organising incoming and outgoing customer emails, categorising inquiries, providing appropriate responses, and liaising with relevant departments to resolve customer issues efficiently and in compliance with applicable requirements, thereby facilitating project closure.
• Collaborate with the Chief Engineer to develop supplier training materials and implement training plans. Travel internationally as required, including to Portugal, Spain, and other countries.
• Develop implementation plans for on-site service projects and execute energy storage project commissioning, grid connection, delivery acceptance, and training in accordance with project schedules. Coordinate on-site technical issues and promptly develop contingency plans to address unexpected situations.
• Document technical issues encountered on project sites and compile corresponding solutions. Consolidate after-sales technical issues and conduct data reviews and verification for energy storage projects.
• Coordinate with sales teams, customers, technical teams, and on-site personnel to discuss and resolve issues arising during project commissioning.
• Liaise with domestic project managers and cross-functional departments, including production, quality, project management, and after-sales service, to troubleshoot and resolve on-site project issues.
• Perform other duties as assigned by the supervisor.

Skills

Electrical engineering

Energy storage

Customer relationship

English fluency

Spanish communication

Tools

Microsoft Office

AI-powered apps

Job description

BYD Europe is seeking a capable administrator/coordination professional to support energy storage projects. You will manage customer communications, coordinate with internal teams, and help implement training plans across sites.

Travel internationally as needed, particularly to Portugal and Spain, and contribute to on-site service project planning, commissioning, and problem resolution with a focus on energy storage solutions.