Global Director, Team Operations & Growth

Hexagon World Series; Madrid; On-site; EUR 90,000 - 130,000; Full time

Job summary

Hexagon World Series in Madrid is seeking a Director of Team Operations to lead the operational and commercial performance of its eight franchise teams, establishing governance, standards, and scalable processes.

This pivotal role drives sponsor activation, fan engagement, and long-term franchise value, working with cross-functional teams and global partners to align with the series strategy and oversee go-to-market initiatives and governance.

Qualifications

• Proven leadership in a team/franchise model or high-growth sports/entertainment property.
• Success in building and scaling team or league operations from early-stage through growth.
• Strong track record in commercial strategy, revenue generation, and franchise value creation.
• Experience working across international markets with diverse cultures.
• Operational expertise in governance frameworks and scalable systems.
• Experience managing multiple stakeholders and communicating up to Board and investors.
• Startup or high-growth experience strongly preferred.
• Familiarity with racket sports, padel, or emerging global sports ecosystems is a plus.

Responsibilities

• Build, implement, and oversee all aspects of team operations across HWS’s eight franchises, ensuring efficiency, professionalism, and scalability.
• Develop and manage a centralized shared services model, acting as the key liaison between Team Management and the central team delivering on the Team’s behalf
• Support teams in building sustainable business operations, acting as a strategic advisor on best practices across commercial, marketing, and operational functions.
• Define and enforce league-wide team governance, regulations, and operational standards.
• Work with Teams to drive the development of distinct team brand identities and differentiated commercial propositions aligned with Series positioning.
• Oversee team-level go-to-market strategies, including sponsorship, partnerships, and fan engagement initiatives.
• Develop and oversee processes to support team-specific fan experience and partner activation strategies at HWS events.
• Establish and manage team KPI frameworks across financial, commercial, and operational performance metrics.
• Oversee reporting systems, ensuring clear visibility on team performance, business health, and growth metrics for series leadership, investors, and stakeholders.
• Build and maintain strong relationships with players, agents, team owners, and key stakeholders across the ecosystem.
• Collaborate with Competition and Player Relations teams on player recruitment, transfers, and contractual frameworks.
• Identify and evaluate strategic opportunities for team growth, including home venues, local market activation, and real estate or club-based investments.
• Facilitate best-in-class player and team experiences both during and outside of competition windows.
• Encourage knowledge-sharing and innovation across teams, leveraging insights from global sports leagues and entertainment properties.

Skills

Team operations

Franchise governance

Commercial strategy

Stakeholder management

Startup mindset

Job description

Hexagon World Series in Madrid is seeking a Director of Team Operations to lead the operational and commercial performance of its eight franchise teams, establishing governance, standards, and scalable processes.

This pivotal role drives sponsor activation, fan engagement, and long-term franchise value, working with cross-functional teams and global partners to align with the series strategy and oversee go-to-market initiatives and governance.