Director of Team Operations

Hexagon World Series; Madrid; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

Hexagon World Series in Madrid is seeking a Director of Team Operations to lead the operational and commercial performance of its eight franchise teams, establishing governance, standards, and scalable processes.

This pivotal role drives sponsor activation, fan engagement, and long-term franchise value, working with cross-functional teams and global partners to align with the series strategy and oversee go-to-market initiatives and governance.

Formación

• Proven leadership in a team/franchise model or high-growth sports/entertainment property.
• Success in building and scaling team or league operations from early-stage through growth.
• Strong track record in commercial strategy, revenue generation, and franchise value creation.
• Experience working across international markets with diverse cultures.
• Operational expertise in governance frameworks and scalable systems.
• Experience managing multiple stakeholders and communicating up to Board and investors.
• Startup or high-growth experience strongly preferred.
• Familiarity with racket sports, padel, or emerging global sports ecosystems is a plus.

Responsabilidades

• Build, implement, and oversee all aspects of team operations across HWS’s eight franchises, ensuring efficiency, professionalism, and scalability.
• Develop and manage a centralized shared services model, acting as the key liaison between Team Management and the central team delivering on the Team’s behalf
• Support teams in building sustainable business operations, acting as a strategic advisor on best practices across commercial, marketing, and operational functions.
• Define and enforce league-wide team governance, regulations, and operational standards.
• Work with Teams to drive the development of distinct team brand identities and differentiated commercial propositions aligned with Series positioning.
• Oversee team-level go-to-market strategies, including sponsorship, partnerships, and fan engagement initiatives.
• Develop and oversee processes to support team-specific fan experience and partner activation strategies at HWS events.
• Establish and manage team KPI frameworks across financial, commercial, and operational performance metrics.
• Oversee reporting systems, ensuring clear visibility on team performance, business health, and growth metrics for series leadership, investors, and stakeholders.
• Build and maintain strong relationships with players, agents, team owners, and key stakeholders across the ecosystem.
• Collaborate with Competition and Player Relations teams on player recruitment, transfers, and contractual frameworks.
• Identify and evaluate strategic opportunities for team growth, including home venues, local market activation, and real estate or club-based investments.
• Facilitate best-in-class player and team experiences both during and outside of competition windows.
• Encourage knowledge-sharing and innovation across teams, leveraging insights from global sports leagues and entertainment properties.

Conocimientos

Team operations

Franchise governance

Commercial strategy

Stakeholder management

Startup mindset

Descripción del empleo

Hexagon World Series (HWS) is a leading global, team-based professional padel circuit governed by the International Padel Federation (FIP). The series features eight mixed-gender teams, the world’s top players, and celebrity-owned franchises, each competing across a global series of events which celebrate padel’s position at the cross-section of sport, culture and entertainment.

Built on the success of the annual Hexagon Cup which launched in 2023, HWS is designed to accelerate the global growth of padel by engaging sports fans through high-stakes, elite-level competition. Beyond the professional circuit, HWS is expanding its ecosystem by investing in padel club licensing and ownership, while scaling its amateur league platform operated in partnership with Playtomic, the world’s leading app for racket sports.

Role Objective

Reporting to the VP, Championship & Sport, the Director of Team Operations will be responsible for establishing and leading the operational and commercial performance of Hexagon World Series’ team ecosystem.

This role will oversee the growth and development of HWS’s eight franchise teams, ensuring best-in-class operational standards, strong commercial growth, and alignment with series-wide strategy. Through a centralized shared services model, the role will drive consistency, scalability, and long-term franchise value creation.

The team structure sits at the heart of HWS’s identity, and this individual will play a critical role in shaping the future of professional padel and the team-based model for the sport.

Responsibilities

• Build, implement, and oversee all aspects of team operations across HWS’s eight franchises, ensuring efficiency, professionalism, and scalability.
• Develop and manage a centralized shared services model, acting as the key liaison between Team Management and the central team delivering on the Team’s behalf
• Support teams in building sustainable business operations, acting as a strategic advisor on best practices across commercial, marketing, and operational functions.
• Define and enforce league-wide team governance, regulations, and operational standards.
• Work with Teams to drive the development of distinct team brand identities and differentiated commercial propositions aligned with Series positioning.
• Oversee team-level go-to-market strategies, including sponsorship, partnerships, and fan engagement initiatives.
• Develop and oversee processes to support team-specific fan experience and partner activation strategies at HWS events.
• Establish and manage team KPI frameworks across financial, commercial, and operational performance metrics.
• Oversee reporting systems, ensuring clear visibility on team performance, business health, and growth metrics for series leadership, investors, and stakeholders.
• Build and maintain strong relationships with players, agents, team owners, and key stakeholders across the ecosystem.
• Collaborate with Competition and Player Relations teams on player recruitment, transfers, and contractual frameworks.
• Identify and evaluate strategic opportunities for team growth, including home venues, local market activation, and real estate or club-based investments.
• Facilitate best-in-class player and team experiences both during and outside of competition windows.
• Encourage knowledge-sharing and innovation across teams, leveraging insights from global sports leagues and entertainment properties.

Experience

• Proven team leadership experience within a team/franchise model, or high-growth sports/entertainment property.
• Demonstrated success in building and scaling team or league operations from early-stage through growth phases.
• Strong track record in commercial strategy, revenue generation, and franchise value creation.
• Experience working across international markets, with the ability to navigate diverse cultures and stakeholders.
• Operational expertise in building processes, governance frameworks, and scalable systems.
• Experience in managing multiple stakeholders and communicating at diverse levels, from junior team members to Board and investors
• Experience in a start-up or high-growth environment strongly preferred.
• Familiarity with racket sports, padel, or emerging global sports ecosystems is a plus.

Required Skills

• Deep understanding of sports league and team operations, including governance, commercial strategy, and performance management.
• Strong commercial acumen and ability to drive measurable financial outcomes.
• Excellent communication and stakeholder management skills across global audiences.
• Entrepreneurial mindset with a hands‑on, solutions‑oriented approach.
• Ability to operate effectively in a fast‑paced, evolving environment.
• Strong analytical and strategic thinking capabilities.
• High level of organization, attention to detail, and executional excellence.
• Willingness to travel globally and work flexibly around event schedules.
• Passion for sport and a strong interest in contributing to the growth of padel globally.

Equal Opportunity Statement

Hexagon World Series is committed to building a diverse and inclusive workplace and welcomes applications from all qualified candidates. We believe diversity strengthens our organization and enhances our ability to innovate and grow the sport globally.