Global Strategy Analyst for AI-First Customer Success

Jameda; Barcelona; Remote; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Healthcare insurance

Wellness programs

Meal vouchers / perks

Remote work flexibility

Global team culture

Local perks vary by location

Job summary

Docplanner Group is scaling its AI-first global Customer Success with a strategic, data-driven TPM leader. You will shape the future CS function, drive retention and growth analytics, and implement scalable, cross-market initiatives.

You’ll cooperate with local teams and act as a driver of project success across our global markets. You will bring 3–5 years in strategy, analytics or operations, deep data skills, and the ability to translate insights into practical actions for a diverse,

Qualifications

• 3–5 years of experience in strategy, operations, analytics or related roles.
• Educational background in quantitative fields such as data science, statistics or CS.
• Experience with large data sets and dashboard tools (Superset/Tableau).
• SQL and DBT experience; Python modelling knowledge is a plus.
• Strong communication and collaboration across multicultural teams.

Responsibilities

• Design and build the global Customer Success function with AI-first capabilities.
• Lead data analytics focusing on retention and growth initiatives.
• Define AI-first CS use cases and roll them out across markets.
• Coordinate with local DP markets and act as TPM for initiatives.
• Package insights and lead working sessions with stakeholders.

Skills

Strategy & ops

Analytics

Project management

Stakeholder mgmt

Multicultural teams

Communication skills

English fluency

Education

Data Science

Statistics

Math/Physics

CS/Computer Science

Finance

Tools

Superset/Tableau

SQL

DBT

Python

Job description

Docplanner Group is scaling its AI-first global Customer Success with a strategic, data-driven TPM leader. You will shape the future CS function, drive retention and growth analytics, and implement scalable, cross-market initiatives.

You’ll cooperate with local teams and act as a driver of project success across our global markets. You will bring 3–5 years in strategy, analytics or operations, deep data skills, and the ability to translate insights into practical actions for a diverse,