Global CS Ops Lead: Salesforce Migration & Process Design
Jameda
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Descrizione del lavoro
Docplanner Group is seeking a Senior Global CS Ops Leader to design and run CRM processes across 13 markets, migrating from HubSpot to Salesforce and driving churn reduction, win rate, and productivity. You will manage a 5-analyst team and partner with Salesforce and other tech teams to deliver data-driven improvements.
Fluency in English and extensive Salesforce expertise are essential, as is experience leading cross-country initiatives and interfacing with CS leadership.
Competenze
- 7-10 years of professional experience with 5+ in Revenue Operations, CS/Sales Operations or CRM design.
- 2+ years leading teams, ideally across multiple countries or business units.
- Strong hands-on Salesforce experience: understanding objects, flows, automation and reporting.
Mansioni
- Lead a team of 5 analysts across business units and enablers; manage workload with agile methods.
- Be the main partner for 13 markets, prioritising requests by impact and value.
- Translate CS leadership goals into end-to-end CRM processes for onboarding, retention and expansion.
- Oversee HubSpot to Salesforce migration through mid-2027 and optimise the new Salesforce setup.
- Collaborate with Salesforce development and other tech teams to ensure standard-first solutions.
Conoscenze
Strumenti
Descrizione del lavoro
Docplanner Group is seeking a Senior Global CS Ops Leader to design and run CRM processes across 13 markets, migrating from HubSpot to Salesforce and driving churn reduction, win rate, and productivity. You will manage a 5-analyst team and partner with Salesforce and other tech teams to deliver data-driven improvements.
Fluency in English and extensive Salesforce expertise are essential, as is experience leading cross-country initiatives and interfacing with CS leadership.
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