Global Cruise Concierge | Bilingual Sales & Travel Expert

Carnival Corporation & plc; Barcelona; Híbrido; EUR 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant ticket

Soft Landing Package (relocation)

Descripción de la vacante

Based in our Barcelona office, you’ll be the voice of Costa Cruises, inspiring travelers to embark on unforgettable journeys across the seas; you’ll connect with customers from around the world, guiding them with warmth, expertise, and enthusiasm. Your role will be key in creating memorable impressions and building lasting relationships with our customers.

Costa Cruises offers a hybrid work environment at an iconic Barcelona location, with a salary range of 21,000–27,000€ based on skills and

Formación

• Customer care and sales experience.
• Ability to communicate clearly and capture customer attention, generating emotional impact and authentic connection.
• Active listening to identify business needs and opportunities accurately.
• Talent to generate trust, build relationships and close deals by analyzing information and using it strategically.
• Ability to handle objections and resolve conflicts with empathy.

Responsabilidades

• Handle incoming sales calls from potential customers.
• Make outbound campaign calls using lists generated by the activation team.
• Process reservations changes and update CRM after each call.
• Follow up on callback requests from web options.
• Manage non-voice channels (emails) with a professional approach.
• Identify and assess customers’ needs to achieve satisfaction.

Conocimientos

Customer care

Sales experience

Active listening

Empathy

Communication

Multitasking

Time management

Descripción del empleo

Based in our Barcelona office, you’ll be the voice of Costa Cruises, inspiring travelers to embark on unforgettable journeys across the seas; you’ll connect with customers from around the world, guiding them with warmth, expertise, and enthusiasm. Your role will be key in creating memorable impressions and building lasting relationships with our customers.

Costa Cruises offers a hybrid work environment at an iconic Barcelona location, with a salary range of 21,000–27,000€ based on skills and