Global Broadcast Bookings Lead

Eurovision Services S.A.; Madrid; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Flexible, hybrid working week

28 working days of paid vacation per年

Private health insurance

Company pension fund

Meal vouchers

Public transport allowance

Job summary

Eurovision Services is seeking a Booking Office Manager in Madrid to lead event delivery, coordinating broadcast services and client contact from ES Global Operations. You will ensure high-quality service and swift incident response, driving an excellent customer journey.

The role requires 3+ years in broadcasting/telecoms, strong English, and a collaborative, international mindset. A hybrid work model and generous benefits accompany this opportunity.

Qualifications

• Demonstrable experience in customer service with an empathetic, adaptable demeanor.
• 3+ years in broadcasting/telecommunications; sports broadcasting a plus.
• Experience in engineering/IT or other telecommunications areas considered.
• Operational experience in a services company preferred.
• Knowledge of transmission technologies: satellite, fibre, IP.
• Familiarity with practical project management workflows.
• Excellent customer service approach.
• Very good English; French or Spanish a plus.
• International exposure in multicultural environments.
• Willingness to work shifts, including weekends.

Responsibilities

• Be the first point of contact for clients and partners.
• Ensure continuity of services and coordination of standard broadcast solutions.
• Provide an outstanding customer experience throughout delivery.
• React to incidents and manage client communications.
• Coordinate with the client during outages and planned changes.
• Collaborate across internal teams and elaborate client reports.
• Oversee resource management on the Eurovision Global Network.
• Use ES internal resources efficiently and manage external resources.
• Contribute to improving ES client satisfaction.

Skills

Customer Service

Broadcasting

Telecommunications

Project Management

Operations Coordination

Transmission Tech

English Proficiency

Multicultural Experience

Job description

Eurovision Services is seeking a Booking Office Manager in Madrid to lead event delivery, coordinating broadcast services and client contact from ES Global Operations. You will ensure high-quality service and swift incident response, driving an excellent customer journey.

The role requires 3+ years in broadcasting/telecoms, strong English, and a collaborative, international mindset. A hybrid work model and generous benefits accompany this opportunity.