Global Broadcast Booking Office Manager (Madrid)

Eurovision Services; Madrid; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Flexible, hybrid working week

28 working days of paid vacation per y

Private health insurance

Company pension fund

Meal vouchers

Public transport allowance

Job summary

Eurovision Services is seeking a Booking Office Manager in Madrid to join the Global Operations Team. You will coordinate delivery of transmission services, act as the primary liaison for clients, and ensure exceptional customer experience across events.

The role requires strong English, plus Spanish or French as a plus, and willingness to work shifts, including weekends. You will work in a hybrid environment with a broad customer base including sports and news events, collaborating with

Qualifications

• Demonstrable experience in customer service with empathetic and effective communication during operations.
• 3+ years of broadcasting/telecommunications experience, preferably in sports broadcasting or news events.
• Knowledge of transmission technologies (satellite, fibre, IP) and basic project management concepts.
• Excellent customer service mindset and ability to interact with international customers.
• Willingness to work in shifts, including weekends.

Responsibilities

• Be the first point of contact for clients and partners.
• Coordinate delivery of transmission services ensuring high-quality standards.
• Manage incidents and client communications in a coordinated manner.
• Collaborate with internal teams and produce client reports.
• Allocate resources efficiently across the Eurovision Global Network.

Skills

Customer service

English fluency

Spanish language

French language

Job description

Eurovision Services is seeking a Booking Office Manager in Madrid to join the Global Operations Team. You will coordinate delivery of transmission services, act as the primary liaison for clients, and ensure exceptional customer experience across events.

The role requires strong English, plus Spanish or French as a plus, and willingness to work shifts, including weekends. You will work in a hybrid environment with a broad customer base including sports and news events, collaborating with