Global BPO Growth & Partnerships Manager

Vinted group.; España; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Share options programme

25 days holiday

Mental health support

Home office budget up to €540

Lunch allowance

Team-building events

Personal shopping budget

Workation up to 90 days/year

Job summary

Vinted Go is seeking a results-oriented BPO Manager to own our outsourced partner network across multiple countries. You will lead onboarding, day-to-day management, escalations and offboarding, ensuring high performance and governance aligned with the acquisition team.

You’ll manage budgets, track KPIs/SLAs, build dashboards, and drive cost optimization without compromising quality. Fluent English and cross‑border collaboration across time zones and cultures are essential in this high‑ownership

Qualifications

• 3-5 years of experience managing outsourced/BPO operations at scale across multiple countries.
• ],
• job_responsibilities_description',[
• ] ,

Responsibilities

• Own end-to-end relationship with BPO/agency partners across countries: onboarding, day-to-day management, escalations, and offboarding.
• ],

Skills

Vendor management

Budget ownership

Stakeholder management

Analytical skills

Negotiation

Cross-country coordination

English

French/Spanish

Tools

CRM

Dashboards

Job description

Vinted Go is seeking a results-oriented BPO Manager to own our outsourced partner network across multiple countries. You will lead onboarding, day-to-day management, escalations and offboarding, ensuring high performance and governance aligned with the acquisition team.

You’ll manage budgets, track KPIs/SLAs, build dashboards, and drive cost optimization without compromising quality. Fluent English and cross‑border collaboration across time zones and cultures are essential in this high‑ownership