Global Asset Migration & Services Specialist

Allfunds Bank SAU; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

Allfunds Bank SAU is seeking a Service Manager to coordinate assets migrations within the Fund Partners organization worldwide, ensuring migrations occur on time and services are delivered efficiently and in line with SLAs. You will support global Key Account Managers and act as the main liaison between business stakeholders, operations, external service providers and senior management.

The role requires strong stakeholder management, operational leadership, problem solving, and solid knowledge

Qualifications

• At least 5 years experience in fund platform business.
• Good know-how on funds operation, asset management business.
• Solid English skills (both in writing and speaking).
• Any other language skills are a plus.

Responsibilities

• Own and manage the assets migration pipeline.
• Act as primary point of contact for service-related matters with our external Fund Partner, ensuring relevant fund requests are handled on time.
• Support contract amendments.
• Ensure third party incidents and service issues are properly managed and escalated.
• Identify opportunities and actively support projects to improve service quality, efficiency and customer experience.

Skills

Stakeholder management

Operational leadership

Problem solving

Job description

Allfunds Bank SAU is seeking a Service Manager to coordinate assets migrations within the Fund Partners organization worldwide, ensuring migrations occur on time and services are delivered efficiently and in line with SLAs. You will support global Key Account Managers and act as the main liaison between business stakeholders, operations, external service providers and senior management.

The role requires strong stakeholder management, operational leadership, problem solving, and solid knowledge