Gestor de Terapias 24/7 y Atención al Paciente

Air Liquide; Valencia; On-site; EUR 18,000 - 26,000; Full time

Job summary

Air Liquide Healthcare Iberia is seeking a dedicated Call Center agent to provide 24x7 patient support across Spain. You will handle telephone and telegathic inquiries, resolve issues, and ensure patient safety and satisfaction through compliant processes.

The role requires flexibility for night shifts and weekends, with training to empower autonomous, high-quality patient care and use of our digital tools.

Qualifications

• FP2, Bachillerato, ESO or two years of professional experience or an equivalent certificate.

Responsibilities

• Adapt service level and urgency to patient therapy according to guidelines.
• Adjust service level to regional contractual specifics for each patient.
• Assist patients with service requests or issue resolutions, delivering responses via company channels.
• Resolve issues telematically, arrange home delivery, schedule therapy reviews, or escalate to delegation as needed.
• Maintain high service quality and focus on patient needs.
• Follow provided scripts and stay updated with new processes and tools.
• Conduct patient and hospital surveys.
• Carry out patient data collection campaigns.
• Follow up on patient complaints and provide fast solutions.
• Support patients via Air Liquide apps/web platforms.
• Provide 24/7 service including night shifts and weekends.
• Offer more autonomy during night shifts, requiring additional training and support.

Education

FP2 / Bachillerato / ESO

Job description

Air Liquide Healthcare Iberia is seeking a dedicated Call Center agent to provide 24x7 patient support across Spain. You will handle telephone and telegathic inquiries, resolve issues, and ensure patient safety and satisfaction through compliant processes.

The role requires flexibility for night shifts and weekends, with training to empower autonomous, high-quality patient care and use of our digital tools.