German-Speaking Enterprise Client Executive

The Cigna Group; Madrid; On-site; EUR 32,000 - 42,000; Full time

Job summary

Jobtailor in Madrid is seeking a client-facing support professional to build strong relationships with clients and brokers, and to manage inquiries with a consultative approach that meets client needs.

You will resolve moderately complex queries, coordinate client and broker meetings (WebEx), contribute to reporting and data updates, and ensure timely outcomes while keeping stakeholders informed of activity.

Qualifications

• Experience in a client-facing or customer support role.
• Fluent German language skills, with confident written and spoken communication.
• Ability to manage competing priorities and meet deadlines in a fast-moving environment.
• Strong communication skills, with ability to explain complex information clearly.
• Proactive, ownership mindset and problem-solving.
• Independent work style while keeping stakeholders informed.
• Familiarity with Microsoft Office tools and data/reporting systems.

Responsibilities

• Build and maintain strong working relationships with clients and brokers, supporting long‑term engagement and satisfaction
• Resolve moderately complex queries and non‑routine issues, ensuring clear communication and timely outcomes
• Apply a consultative approach to explain products, benefits, and administrative processes in a way that meets client needs
• Support the client management team in identifying opportunities to strengthen service delivery and expand business engagement
• Act as a reliable point of contact, responding to client and broker enquiries within agreed timelines
• Coordinate and facilitate client and broker meetings, including organising WebEx sessions and contributing to presentations where required
• Contribute to reporting, data updates, and administrative processes, ensuring accuracy and visibility of account activity

Skills

Client-facing

German language

Time management

Communication

Problem solving

Independence

Tools

Microsoft Office

Job description

Jobtailor in Madrid is seeking a client-facing support professional to build strong relationships with clients and brokers, and to manage inquiries with a consultative approach that meets client needs.

You will resolve moderately complex queries, coordinate client and broker meetings (WebEx), contribute to reporting and data updates, and ensure timely outcomes while keeping stakeholders informed of activity.