German-Speaking Customer Support Specialist

Sumup; Barcelona; On-site; EUR 30,000 - 36,000; Full time

Benefits offered by this job

€2,000 annual learning & development预算

Meal vouchers

30-day sabbatical after 3 years

Referral bonuses

Job summary

SumUp is seeking a Customer Support Agent for the Consumer team in our Barcelona HQ, focusing on German-speaking consumers. You’ll be the direct link to customers, delivering exceptional support and shaping the consumer experience as the team grows.

You’ll collaborate with Product, Engineering, Risk and Fraud teams to resolve issues, improve processes, and help define what outstanding consumer support looks like at SumUp. This is a founding role in a brand-new team.

Qualifications

• Minimum 6 months of professional experience in a customer support or service-oriented role.
• Excellent written and verbal communication in English and German.
• Familiarity with CS tools (Zendesk/Salesforce/Intercom/Freshdesk) and productivity tools (Slack/Google Suite).
• Ability to learn new tools quickly and collaborate cross-functionally.
• Strong customer-centric mindset with proactive problem-solving.

Responsibilities

• Handle inquiries from SumUp consumers across email and chat with empathy and accuracy.
• Troubleshoot product issues and help customers maximize value of SumUp offerings.
• Identify friction points in the consumer journey and contribute to improvements.
• Collaborate with Product, Engineering, Risk and Fraud teams to elevate issues.
• Manage escalations professionally and know when to involve specialists.

Skills

English proficiency

German proficiency

Customer-focused

Team player

Problem solving

Tools

Zendesk

Salesforce

Intercom

Freshdesk

Slack

Google Suite

Job description

SumUp is seeking a Customer Support Agent for the Consumer team in our Barcelona HQ, focusing on German-speaking consumers. You’ll be the direct link to customers, delivering exceptional support and shaping the consumer experience as the team grows.

You’ll collaborate with Product, Engineering, Risk and Fraud teams to resolve issues, improve processes, and help define what outstanding consumer support looks like at SumUp. This is a founding role in a brand-new team.