Customer Support Agent- DE at SumUp

SumUp; Barcelona; On-site; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Meal vouchers

30-day sabbatical after 3 years

Referral bonuses

€2,000 annual learning & development

Job summary

SumUp is seeking a Customer Support Agent for the German market at our Barcelona HQ. You will be the first line of contact for German merchants, resolving inquiries via calls, emails, and chats with empathy and a problem-solving mindset.

Fluency in German and English is required (C1+). You will work in a fast-paced, international environment, rotating schedules, and enjoy an opportunity to grow within the fintech space at SumUp.

Qualifications

• Requires fluent German (C1+) and English (C1+).
• Customer-focused with empathy and problem solving.
• Curious and eager to learn; comfortable in international environment.
• Willing to work in Barcelona office with rotating schedule.

Responsibilities

• Be the first point of contact for our German merchants — helping them succeed with empathy, patience, and a problem-solving mindset.
• Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats.
• Deliver a best-in-class customer experience across topics (Banking, Invoicing, CNP, and more).
• Collaborate closely with internal teams to ensure smooth resolutions and process improvements.

Skills

German (C1+)

English (C1+)

Customer focus

Empathy

Problem solving

Fast-paced

Teamwork

Job description

Customer Support Agent – German Market

Location: On-site in our vibrant Barcelona HQ

This Full time on site position offers great opportunities for career growth.

At SumUp, we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive.

We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible.

What you'll do

• Be the first point of contact for our German merchants — helping them succeed with empathy, patience, and a problem-solving mindset.
• Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats.
• * Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more).
• * Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement.
• * Continuously learn about our products and services to provide accurate, up-to-date support.

You’ll thrive in this role if you are

• * Fluent in German and English (C1 or above) — communication is your superpower.
• * Passionate about helping people and solving problems.
• * Curious and eager to learn — whether it's new tools, fintech trends, or customer engagement strategies.
• * Comfortable working in a fast-paced, international environment where every day brings something new.
• * Excited to join an office-first* culture in Barcelona, where collaboration and growth go hand in hand.
• * Flexible with a rotating schedule and open to new challenges.

Why you should join SumUp

At SumUp, you’ll be part of a company that’s growing fast — and so will you. We’ll give you the tools, training, and community to build your career in tech and customer experience from day one.

Here’s what we offer

• Work with talented SumUppers across the globe on fintech products used by millions of businesses worldwide.
• A dedicated €2,000 annual learning & development budget — invest in courses, conferences, or certifications that excite you.
• A culture that celebrates diversity, inclusion, and belonging — we want you to bring your whole self to work.
• Meal vouchers and perks to make your everyday life easier.
• 30-day sabbatical after 3 years at SumUp — time to recharge, travel, or pursue a personal goal.
• Referral bonuses — bring great people with you on the journey!

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.