German-Speaking Customer Support Agent – Onsite Barcelona

SumUp; Barcelona; Vor Ort; EUR 35.000 - 48.000; Vollzeit

Benefits dieser Stelle

Meal vouchers

30-day sabbatical after 3 years

Referral bonuses

€2,000 annual learning & development

Zusammenfassung

SumUp is seeking a Customer Support Agent for the German market at our Barcelona HQ. You will be the first line of contact for German merchants, resolving inquiries via calls, emails, and chats with empathy and a problem-solving mindset.

Fluency in German and English is required (C1+). You will work in a fast-paced, international environment, rotating schedules, and enjoy an opportunity to grow within the fintech space at SumUp.

Qualifikationen

• Requires fluent German (C1+) and English (C1+).
• Customer-focused with empathy and problem solving.
• Curious and eager to learn; comfortable in international environment.
• Willing to work in Barcelona office with rotating schedule.

Aufgaben

• Be the first point of contact for our German merchants — helping them succeed with empathy, patience, and a problem-solving mindset.
• Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats.
• Deliver a best-in-class customer experience across topics (Banking, Invoicing, CNP, and more).
• Collaborate closely with internal teams to ensure smooth resolutions and process improvements.

Kenntnisse

German (C1+)

English (C1+)

Customer focus

Empathy

Problem solving

Fast-paced

Teamwork

Jobbeschreibung

SumUp is seeking a Customer Support Agent for the German market at our Barcelona HQ. You will be the first line of contact for German merchants, resolving inquiries via calls, emails, and chats with empathy and a problem-solving mindset.

Fluency in German and English is required (C1+). You will work in a fast-paced, international environment, rotating schedules, and enjoy an opportunity to grow within the fintech space at SumUp.