German-Speaking Customer Support in Sofia | Hybrid

Rdn Cons; Barcelona; On-site; EUR 19,000 - 20,000; Full time

Benefits offered by this job

Monthly Meal Vouchers

Private Health Insurance

Fully Covered Multisport Card

Paid Professional Training

Continuous Learning & Development

Supportive International Team

Long-Term Career Development

Modern Office Facilities

Relocation support

Job summary

Swiss Telecom welcomes applicants for a German-speaking Customer Support Advisor role in Sofia, Bulgaria. You will be the first point of contact for customers, delivering outstanding service and identifying opportunities to enhance the customer experience.

The position starts on-site with a pathway to hybrid work after four months. The role offers a base salary of €1,636.14 gross per month plus a €102.25 gross monthly bonus and additional incentives, with opportunities to earn more through

Qualifications

• Fluent German (C1-C2) required.
• Good communication and interpersonal skills.
• Customer-focused mindset.
• Problem-solving abilities.
• Sales-oriented attitude is a strong advantage.
• Ability to work in a fast-paced environment.
• Motivation to build an international career.

Responsibilities

• Handle incoming customer calls professionally and efficiently.
• Assist customers with administrative, billing, and product-related inquiries.
• Troubleshoot and resolve customer issues.
• Update and maintain customer records within internal systems.
• Escalate complex cases to specialized departments when necessary.
• Identify relevant sales opportunities and promote suitable solutions.
• Deliver an outstanding customer experience on every interaction.

Skills

German language

Communication skills

Interpersonal skills

Customer-focused

Problem-solving

Sales mindset

Fast-paced environment

International career

Job description

Swiss Telecom welcomes applicants for a German-speaking Customer Support Advisor role in Sofia, Bulgaria. You will be the first point of contact for customers, delivering outstanding service and identifying opportunities to enhance the customer experience.

The position starts on-site with a pathway to hybrid work after four months. The role offers a base salary of €1,636.14 gross per month plus a €102.25 gross monthly bonus and additional incentives, with opportunities to earn more through