German-Speaking Customer Support Advisor — Sofia Hybrid

Rdn Cons; Barcelona; Hybrid; EUR 18.000 - 23.000; Vollzeit

Benefits dieser Stelle

Meal vouchers

Private health insurance

Multisport card

Training & development

Relocation support

International team

Modern office

Zusammenfassung

Swiss Telecom is seeking a German-speaking Customer Support Advisor to join a growing multilingual team in Sofia, Bulgaria. You will provide exceptional customer service while identifying opportunities to enhance the customer experience and contribute to business growth.

Initially on-site with a hybrid shift after 4 months, the role offers a base salary plus bonuses and relocation support, including temporary Airbnb and flight reimbursement. Training and long-term career development are provided.

Qualifikationen

• Fluent German at C1-C2 level.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Sales orientation is a strong advantage.
• Ability to perform in a fast-paced environment and pursue international career.

Aufgaben

• Handle incoming customer calls professionally and efficiently.
• Assist customers with administrative, billing, and product-related inquiries.
• Troubleshoot and resolve customer issues.
• Update and maintain customer records in internal systems.
• Escalate complex cases to specialized departments when needed.
• Identify sales opportunities and promote suitable solutions.
• Deliver an outstanding customer experience on every interaction.

Kenntnisse

German language (C1-C2)

Communication skills

Interpersonal skills

Customer focus

Problem solving

Sales mindset

Fast-paced environment

Career motivation

Jobbeschreibung

Swiss Telecom is seeking a German-speaking Customer Support Advisor to join a growing multilingual team in Sofia, Bulgaria. You will provide exceptional customer service while identifying opportunities to enhance the customer experience and contribute to business growth.

Initially on-site with a hybrid shift after 4 months, the role offers a base salary plus bonuses and relocation support, including temporary Airbnb and flight reimbursement. Training and long-term career development are provided.