Customer Support and Onboarding - Early Lifecycle - German

SumUp; Barcelona; Presencial; EUR 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant tickets (Edenred)

Annual L&D budget €2000

30 days sabbatical after 3 years

Referral bonus

Descripción de la vacante

SumUp is seeking a Junior Early LifeCycle Specialist to support onboarding and activation of products for new merchants in Barcelona. You will drive early adoption, monitor activity, and collaborate with sales to ensure a smooth onboarding experience.

Fluency in German and English is required, with a proactive, customer-focused mindset in a fast-paced startup setting. This role is based onsite at SumUp's Barcelona HQ, offering opportunities to engage with merchants globally and grow within a

Formación

• Fluent in German and English at high proficiency.
• Natural problem-solver with a proactive mindset.
• Outstanding communicator who enjoys helping customers.
• Comfortable in a fast-paced, startup environment.
• Excited to work onsite at our Barcelona HQ.

Responsabilidades

• Support onboarding for new merchants, guiding setup and activation of SumUp products.
• Drive early product adoption through activation steps, training, and first transactions goals.
• Monitor merchant activity and reach out to inactive users to boost engagement.
• Collaborate with sales to ensure seamless onboarding handovers and continuity.
• Respond to inquiries and troubleshoot onboarding issues, escalating complex cases as needed.

Conocimientos

German (C1/C2) and English (C1/C2)

Problem-solving

Customer communication

Startup readiness

Onsite work at Barcelona HQ

Descripción del empleo

Junior Early LifeCycle Specialist - German

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

In this role, you will be responsible for building and maintaining successful client relationships.

What you’ll do

• Support new merchants during onboarding, guiding them through setup and activation of SumUp products (Card Readers, POS Lite/Plus/Pro, Kiosk)
• Drive early product adoption by assisting with key activation steps, training sessions, and first transaction goals
• Monitor merchant activity, proactively reaching out to inactive users to offer support and boost engagement
• Collaborate with sales teams to ensure seamless handovers and continuity of onboarding experience
• Respond to inquiries and troubleshoot onboarding issues, escalating complex cases and covering the inbound support line as needed

What we’re looking for

• Fluent in German and English (C1 or C2)
• A natural problem-solver with a proactive mindset
• An outstanding communicator who genuinely enjoys helping customers
• Comfortable in a fast-paced, start-up environment
• Excited to work onsite at our Barcelona HQ

Why you should join SumUp

Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup

Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone’s perspectives are respected and embraced

Restaurant tickets (Edenred) - Monday Breakfast, Wednesday and Thursday lunch.

A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we’re creating tools that help them run their businesses. With a founder’s mentality and a ‘team-first’ attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.