German-Speaking Customer Service Specialist

ACS Mexico S DE RL DE CV; Asturias; On-site; EUR 26,000 - 38,000; Full time

Job summary

Axalta in Asturias, Spain, is seeking a German-speaking Customer Service Representative to join our team. You will receive and process customer orders, including export orders, and provide service information to customers to ensure satisfaction.

The role requires advanced German and English, a Bachelor's degree, and solid experience in customer-facing roles. You will coordinate with sales, logistics, and credit teams, maintain data quality, and support order fulfillment.

Qualifications

• 2+ years in a customer-oriented position.
• Bachelor's degree or equivalent through experience.
• Advanced fluency in German and English.
• French language skills would be a plus.
• Proficient in Word and Excel.
• Knowledge of SAP beneficial.

Responsibilities

• Serve as the primary contact for existing and potential external customers, handling inquiries and internal escalations.
• Receive and process regular and complex orders, including export orders.
• Perform root cause analysis and resolve complaints/returns per policy.
• Monitor open orders to ensure on-time delivery and perform quality checks.

Skills

German fluency

English fluency

Problem solving

Communication

Multitasking

Education

Bachelor's degree

Tools

SAP

Word

Excel

Job description

Axalta in Asturias, Spain, is seeking a German-speaking Customer Service Representative to join our team. You will receive and process customer orders, including export orders, and provide service information to customers to ensure satisfaction.

The role requires advanced German and English, a Bachelor's degree, and solid experience in customer-facing roles. You will coordinate with sales, logistics, and credit teams, maintain data quality, and support order fulfillment.