German Speaking Customer Service Representative

ACS Mexico S DE RL DE CV; Asturias; On-site; EUR 26,000 - 38,000; Full time

Job summary

Axalta in Asturias, Spain, is seeking a German-speaking Customer Service Representative to join our team. You will receive and process customer orders, including export orders, and provide service information to customers to ensure satisfaction.

The role requires advanced German and English, a Bachelor's degree, and solid experience in customer-facing roles. You will coordinate with sales, logistics, and credit teams, maintain data quality, and support order fulfillment.

Qualifications

• 2+ years in a customer-oriented position.
• Bachelor's degree or equivalent through experience.
• Advanced fluency in German and English.
• French language skills would be a plus.
• Proficient in Word and Excel.
• Knowledge of SAP beneficial.

Responsibilities

• Serve as the primary contact for existing and potential external customers, handling inquiries and internal escalations.
• Receive and process regular and complex orders, including export orders.
• Perform root cause analysis and resolve complaints/returns per policy.
• Monitor open orders to ensure on-time delivery and perform quality checks.

Skills

German fluency

English fluency

Problem solving

Communication

Multitasking

Education

Bachelor's degree

Tools

SAP

Word

Excel

Job description

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for a German Speaking Customer Service Representative to join us at our facility in Asturias (Spain).

The purpose of this position is to receive and process customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex and/or export orders, to ensure customer satisfaction.

Key responsibilities:

• Act as a primary point of contact for existing and potential external customers, acting as a subject matter expert for internal escalations (understanding the business model, the internal relationships, and its decision-makers).
• Manage customer service inquiries to ensure requirements are met. Receive and process regular and complex orders. Proactively notify late orders due to product availability or transportation issues.
• Make root cause analysis, solve problems, and process customer complaints and returns, according to the Complaint Management process and return policies. This involves deliveries, payments, and invoices issues, amongst others.
• Actively monitor open orders to ensure that deliveries arrive at the customer on time, as committed. Performs quality control checks and takes subsequent corrective actions.
• Ensure quality data integrity and accuracy: customer master data maintenance, materials, invoicing, inventory management, reconciliation, transfer pricing, etc.
• Liaise with various internal and external stakeholders: sales, logistics, supply chain, credit controllers, data management team, carriers, warehouse, and customers.

Key requirements:

• +2 years of experience in a customer-oriented position
• Bachelor's degree or equivalent through experience
• Advanced fluency in German and English language skills.
• Professional French level would be a valuable asset
• Computer knowledge: Proficient in Word and Excel.
• Good knowledge of SAP would be beneficial.
• Skills: Problem-solving, analysis, organization, customer focus, active listening and good communication skills, multitasking, oriented to quality and building collaborative relationships.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

This is an active opening for which we are recruiting to fill immediately.