German-Speaking Customer Service Advisor - Tech

Cross Border Talents; Barcelona; Presencial; EUR 20.000 - 26.000; Jornada completa

Descripción de la vacante

Cross Border Talents seeks a German-speaking Customer Service Advisor in Barcelona to support users of a major digital platform with account and product assistance.

Starting date: 31/Aug/26. You will handle inbound contacts via phone, chat, and email, log details in the internal system, and escalate issues to a specialist when needed. Training and clear career paths are provided within a multilingual, supportive team.

Formación

• Fluency in German is essential for daily customer interactions.
• Excellent communication and interpersonal skills for customer support.

Responsabilidades

• Handle inbound customer contacts across phone, chat, and email.
• Log details clearly in the internal system for each interaction.
• Pass on trickier issues to a specialist when required.
• Participate in onboarding and training; contribute to coaching sessions.

Conocimientos

German language

Customer service

Descripción del empleo

A Tech client in Barcelona, Spain is looking for a German-speaking Customer Service Advisor to join their growing team.

You'll help users of a major digital platform with account and product support.

Start date: 31/Aug/26.

Day to day, you'll handle inbound customer contacts across phone, chat, and email, log details clearly in the internal system, and pass on trickier issues to a specialist when required.

We're looking for candidates who communicate confidently in German and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

The role comes with a proper onboarding programme, regular coaching sessions, and genuine room to develop your career within the company.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.