German-Speaking Credit Specialist: Overdue Accounts

American Express; Madrid; Hybrid; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Medical benefits

Wellness program

Parental leave

Job summary

American Express in Madrid seeks a German-speaking specialist within Global Servicing to manage credit-related calls, analyze client portfolios, and collaborate with local Credit teams.

You will assess risk, decide on spending restrictions, negotiate payment arrangements, and balance customer experience with business goals. The role emphasizes strong communication and team collaboration.

Qualifications

• German language skills required; native German and English required.
• Strong interpersonal and communication abilities.
• Ability to work independently and in a team.

Responsibilities

• Handle incoming and outgoing calls for credit related matters.
• Analyze client portfolios and coordinate with local Credit teams.
• Make spend decisions based on risk assessment and profiles.
• Negotiate and arrange alternate payment methods when needed.
• Suggest and implement cancellation or suspension of spending privileges when required.
• Balance customer experience with shareholder value in daily tasks.

Skills

German language

English language

Interpersonal skills

Team collaboration

Job description

American Express in Madrid seeks a German-speaking specialist within Global Servicing to manage credit-related calls, analyze client portfolios, and collaborate with local Credit teams.

You will assess risk, decide on spending restrictions, negotiate payment arrangements, and balance customer experience with business goals. The role emphasizes strong communication and team collaboration.