German-Speaking Client Manager — Global Accounts (Hybrid)

Cigna Health and Life Insurance Company; Madrid; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Private Medical Insurance

Educational development program

Multicultural and hybrid environment

Employee wellbeing benefits

Résumé du poste

Cigna Healthcare is recruiting a Senior Client Manager (German Speaking) to cultivate and manage long-term relationships with corporate clients and broker partners across a global portfolio. You will drive renewal activity, identify growth opportunities, and steer adoption of healthcare solutions with a proactive, consultative approach.

You will work across internal teams to resolve complex client needs, deliver tailored strategies, and ensure high-quality service delivery, with a strong

Qualifications

• Proven experience in account management or client services.
• Fluent/native German language required.
• Strong knowledge of healthcare products or a regulated service industry.
• Excellent communication and presentation skills.
• Ability to lead client meetings and influence decisions.
• Strong problem-solving and creative solution delivery.
• Commercial awareness balancing client needs and business objectives.
• High emotional intelligence and adaptability.
• Negotiation and relationship management skills.
• Proficient with Microsoft Office and CRM systems (Salesforce).
• Experience in international or multi-market environments is advantageous.

Responsabilités

• Serve as primary contact for clients and broker partners.
• Build trusted relationships through proactive communication and tailored recommendations.
• Manage a portfolio of large corporate accounts with diverse funding arrangements.
• Lead annual renewal cycles, driving retention and growth metrics.
• Collaborate with internal stakeholders to resolve complex client needs.
• Identify opportunities to enhance client outcomes via product development or service improvements.
• Support growth by expanding relevant products and services across the portfolio.
• Communicate updates to clients, including regulatory or process changes.
• Handle escalations related to eligibility, billing, and service delivery.
• Maintain records and insights using internal systems (e.g., Salesforce).
• Provide guidance to colleagues and contribute to knowledge sharing.

Connaissances

German language

Client relationship mgmt

Healthcare products knowledge

Communication skills

Meeting leadership

Problem solving

Negotiation skills

EI & adaptability

CRM (Salesforce)

Microsoft Office

International experience

Outils

Salesforce

Microsoft Office

Description du poste

Cigna Healthcare is recruiting a Senior Client Manager (German Speaking) to cultivate and manage long-term relationships with corporate clients and broker partners across a global portfolio. You will drive renewal activity, identify growth opportunities, and steer adoption of healthcare solutions with a proactive, consultative approach.

You will work across internal teams to resolve complex client needs, deliver tailored strategies, and ensure high-quality service delivery, with a strong