Multilingual Healthcare Customer Support Specialist

Cigna-Evernorth Services Inc.; Madrid; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

IT Kit

Medical Insurance

Birthday off

Job summary

Cigna Healthcare in Madrid is seeking a multilingual customer service representative to support customers globally. You will handle contract administration and client communication for designated client relationships in the Contact Center, using your language skills to translate documents when needed.

You will need strong listening, problem-solving, and interpersonal skills, plus the ability to manage workload and meet team targets. Hybrid office-and-home setup and 39-hour week are offered.

Qualifications

• Advance or bilingual knowledge of English, French and Spanish (C1/C2).
• Familiarity with CRM systems and practices a plus.

Responsibilities

• Provide multilingual customer service support to global clients.
• Manage contract administration and client communication for designated relationships.
• Document interactions and resolve queries with first-time resolution in mind.
• Collaborate with medical consultants for clinical issues when needed.
• Translate documents using language skills when required.

Skills

English (C1-C2)

French (C1-C2)

Spanish (C1-C2)

CRM systems

Tools

CRM systems

Job description

Cigna Healthcare in Madrid is seeking a multilingual customer service representative to support customers globally. You will handle contract administration and client communication for designated client relationships in the Contact Center, using your language skills to translate documents when needed.

You will need strong listening, problem-solving, and interpersonal skills, plus the ability to manage workload and meet team targets. Hybrid office-and-home setup and 39-hour week are offered.