Senior Account Manager – German & Swiss Markets

Cigna Health and Life Insurance Company; Madrid; On-site; EUR 42,000 - 65,000; Full time

Job summary

Cigna Healthcare in Madrid is seeking a proactive Account Management Senior Associate to manage international client relationships, support retention, and identify growth opportunities.

You will collaborate with underwriting, operations, claims, finance, and product teams to deliver timely solutions, conduct commercial analyses, and support renewal negotiations. Strong communication and negotiation skills are essential.

Qualifications

• Experience in account management or client relationship management.
• Ability to negotiate with internal and external stakeholders.
• Strong communication skills, including engaging with senior-level contacts.
• Analytical skills to interpret data and identify trends.
• Organized and able to manage multiple priorities in a fast-paced, international environment.

Responsibilities

• Develop and maintain relationships with clients, brokers, and internal teams to deliver excellent service.
• Support retention of international clients and ensure commitments are met.
• Identify opportunities to grow revenue through upselling and cross-selling.
• Prepare renewal strategies and service reviews for client meetings.
• Collaborate with underwriting, operations, claims, finance, and product teams to deliver timely solutions.
• Support renewal negotiations with market insights and client recommendations.
• Manage client inquiries and escalations to maintain confidence.
• Monitor portfolio performance and provide insights for retention and growth.
• Contribute to process improvements to enhance efficiency and client advocacy.
• Maintain accurate account documentation and ensure governance and compliance.

Skills

Commercial mindset

Negotiation

Relationship building

Analytical skills

Organizational skills

Tools

MS Office

Job description

Cigna Healthcare in Madrid is seeking a proactive Account Management Senior Associate to manage international client relationships, support retention, and identify growth opportunities.

You will collaborate with underwriting, operations, claims, finance, and product teams to deliver timely solutions, conduct commercial analyses, and support renewal negotiations. Strong communication and negotiation skills are essential.