Operations Representative - German + English Speaking

The Cigna Group; Madrid; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Health and wellbeing initiatives

Flexible work hours

Home-working opportunities

Attractive salary

Extra-legal benefits

Job summary

An international health service company is seeking an Operations Representative who is fluent in both German and English. The successful candidate will be responsible for processing insurance claims and serving as a primary contact for clients. The role requires strong numeracy and communication skills, alongside a relevant Bachelor's degree. The company offers flexible work hours, health initiatives, and an attractive salary package in a supportive environment.

Qualifications

• Bachelor’s degree or equivalent experience in relevant fields.
• Experience with non-medical claims such as life or travel insurance is a bonus.

Responsibilities

• Process incoming insurance claims and be the first point of contact for clients.
• Assess and process incoming claims based on policy conditions.
• Manage working-incapacity overviews for insured organisations.
• Answer general questions about policy conditions via email and phone.

Skills

Fluent in English

Fluent in German

Strong numeracy skills

Strong communication skills

Customer-centric

Results-oriented

Analytical

Adaptable

Education

Bachelor’s degree or higher in finance, insurance, communication

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

About Us

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients worldwide. We deliver quality health care through choice, predictability, affordability and integrated capabilities and connected, personalized solutions that advance whole‑person health. Our mission is to help our customers improve their health, well‑being and sense of security by providing access to care. We champion teamwork and collaboration and empower our people with cutting‑edge technology to drive efficiency and amplify their impact in everything we do.

The Job

Operations Representative – German + English Speaking

• Process incoming insurance claims (travel, temporary working incapacity), be the first point of contact for clients and policyholders, and manage reporting data to internal and external parties.
• Receive support from people manager, technical experts, and fellow team members.

Daily Tasks

• Assess and process incoming claims based on policy conditions, acting as the hub between medical advisors, claimants, and their HR departments to ensure complete and correct claim handling.
• Manage working‑incapacity overviews for insured organisations, cultivating professional relationships with clients and third parties.
• Enter claim data accurately and report it to the necessary parties, such as finance, client managers, or clients.
• Answer general questions about policy conditions via email and phone in multiple languages.

Skills & Knowledge Needed

• Bachelor’s degree or higher in finance, insurance, communication or equivalent experience.
• Strong numeracy and communication skills.
• Fluent in English and German; additional languages are a bonus.
• Experience with non‑medical claims such as life or travel insurance is a bonus.
• Eager to learn and adaptable.
• Customer‑centric, responsible, results‑oriented and analytical.
• Able to work independently and collaboratively as part of a team.
• Proficient in Microsoft Office (Word, Excel, Outlook).

What We Offer

• Diverse job in an international context with impressive clients.
• A welcoming, diligent team and enthusiastic people manager to support your growth.
• Cigna’s “Happy You” program – health and wellbeing initiatives, flexible work hours, home‑working opportunities.
• An attractive salary and extra‑legal benefits.

What We Are Looking For

Individuals who thrive in collaborative environments, are passionate about driving meaningful change and are excited to grow in a company that prioritises its people.

Join Us

Be part of a company where your growth, ideas and contributions are valued. Let’s create something extraordinary together. Apply now!

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health‑care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Equal Opportunity Statement

Qualified applicants will be considered without regard to race, colour, age, disability, sex, pregnancy or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Reasonable Accommodation

If you require reasonable accommodation in completing the online application process, please email [e-mail] for support. Do not email this address for updates on your application or to provide your resume, as you will not receive a response.

Job Details

Seniority level: Entry level
Employment type: Full‑time
Job function: Management and Manufacturing
Industry: Hospitals and Health Care