German Fashion Support Specialist - On-site Barcelona

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full-time contract

Bonus opportunities

Training and development

Job summary

Concentrix is seeking a Fashion Support Consultant in Barcelona (on-site) to join our team serving German-speaking clients. You will handle calls, emails, and chats, log details, and work to resolve issues within the defined SLA.

You will maintain product knowledge related to fashion applications, escalate when needed, and follow all project procedures. The role offers full-time hours with training and career growth opportunities.

Qualifications

• German language proficiency (advanced) and English fluency.

Responsibilities

• Take incoming customer calls via telephone, email, voicemail, chats, or alerts and resolve user requests within SLA.
• Log call details in the system and provide timely response and resolution.
• Maintain knowledge of applications used for each customer and escalate issues per project processes.
• Follow project procedures and administrative duties to ensure smooth operation.

Skills

German language

English language

Customer service

Tools

Windows

MS Office

Job description

Concentrix is seeking a Fashion Support Consultant in Barcelona (on-site) to join our team serving German-speaking clients. You will handle calls, emails, and chats, log details, and work to resolve issues within the defined SLA.

You will maintain product knowledge related to fashion applications, escalate when needed, and follow all project procedures. The role offers full-time hours with training and career growth opportunities.