Fashion Support Consultant — Barcelona (Onsite) Growth

Talkpush; Bellprat; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Great office location in Barcelona

Full paid training

Career development programs

Language classes

Job summary

Concentrix is seeking a Fashion Support Consultant in Barcelona (onsite) to assist customers via calls, email, and chats. You will manage requests, log interactions, and resolve issues within SLA while maintaining product knowledge across customer applications.

The role emphasizes customer care, English proficiency, and IT familiarity (Windows/MS Office). A full training program and career development opportunities are offered.

Qualifications

• Proficient or bilingual in English.
• Customer care skills – listen and understand customer needs.
• Working knowledge of IT platforms, equipment and Windows/MS Office.

Responsibilities

• Take incoming customer calls (phone, email, voicemail, chats) and resolve requests.
• Log call details in the system and resolve within SLA.
• Maintain product knowledge related to customer applications.
• Escalate issues with Mentor and follow project procedures.
• Complete administrative duties as required.

Skills

English proficiency

Customer care

IT knowledge (Windows/MS Office)

Job description

Concentrix is seeking a Fashion Support Consultant in Barcelona (onsite) to assist customers via calls, email, and chats. You will manage requests, log interactions, and resolve issues within SLA while maintaining product knowledge across customer applications.

The role emphasizes customer care, English proficiency, and IT familiarity (Windows/MS Office). A full training program and career development opportunities are offered.