Fashion Support Consultant - German Speaker (On-site Barcelona)

Concentrix Experts Colombia S.A.S.; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Bring-a-friend bonus

Full paid training

Career development programs

Job summary

Concentrix is seeking a German-speaking Fashion Support Consultant to join our Barcelona on-site team. You will handle customer calls, emails, chats, and other channels, resolving issues within SLA and maintaining product knowledge for fashion-related applications.

We offer full-time temporary contracts, paid training, and career development opportunities. English and German proficiency are required, with an emphasis on customer care and problem ownership.

Qualifications

• German language proficiency (required) and advanced English.
• Customer care skills and empathy for users.
• Ability to listen and progress calls to resolution or escalate when needed.

Responsibilities

• Take incoming customer calls via phone, email, or chat and resolve requests.
• Log call details in the system and meet SLA response times.
• Maintain knowledge of applications and tools used by customers.
• Escalate issues following project processes and mentors.

Skills

German fluency

Advanced English

Customer service

Active listening

Ownership mindset

Tools

Windows OS

MS Office

Job description

Concentrix is seeking a German-speaking Fashion Support Consultant to join our Barcelona on-site team. You will handle customer calls, emails, chats, and other channels, resolving issues within SLA and maintaining product knowledge for fashion-related applications.

We offer full-time temporary contracts, paid training, and career development opportunities. English and German proficiency are required, with an emphasis on customer care and problem ownership.