Fashion Support Consultant - Spanish Speaker (On-site)

CNX; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full paid training

Career development programs

Excellent office location in Barcelona

Temporary contract

Job summary

Concentrix in Barcelona is seeking a Fashion Support Consultant (Spanish-speaking) for an on-site role. You will handle customer contacts via phone, email, chat, or alerts and resolve requests within the defined SLA while maintaining up-to-date knowledge of fashion-related applications.

We offer a full-time 39 hours/week temporary contract with training and career development opportunities. Candidates must be bilingual in Spanish and English and ready to work in a dynamic customer service

Qualifications

• Bilingual in Spanish and English required.
• Experience in customer service environments.
• Ability to listen to and understand customer needs and resolve within SLA.

Responsibilities

• Handle incoming customer contacts via telephone, email, chat or alerts and resolve requests.
• Log call details onto call management systems and provide responses within SLA; maintain product knowledge.
• Ensure contractual SLA is maintained.

Skills

Bilingual Spanish & English

Customer service

Communication skills

Ownership & escalation

Tools

Windows

MS Office

Internet configuration

Job description

Concentrix in Barcelona is seeking a Fashion Support Consultant (Spanish-speaking) for an on-site role. You will handle customer contacts via phone, email, chat, or alerts and resolve requests within the defined SLA while maintaining up-to-date knowledge of fashion-related applications.

We offer a full-time 39 hours/week temporary contract with training and career development opportunities. Candidates must be bilingual in Spanish and English and ready to work in a dynamic customer service