German Automotive Diagnostics Helpdesk Specialist

MSX International; Bellprat; Presencial; EUR 25.000 - 31.000; Jornada completa

Descripción de la vacante

MSX International is seeking a German Automotive Technical Helpdesk Agent to support retailers and workshops with diagnostic and repair guidance. This is a full-time role based in the MSXI Office and focuses on German-speaking technicians across Europe.

The position involves providing technical support across diagnostic systems, documenting cases, and collaborating with engineers and dealers to resolve issues.

Formación

• At least 5 years of automotive experience, ideally in a senior dealership workshop.
• Degree in automotive technology or equivalent technical education.
• Strong knowledge of vehicle mechanics and EV.
• HV certification (e.g., HV EV Specialist) is a strong advantage.
• Experience in using diagnostic tools.

Responsabilidades

• Provide technical support across various systems, focusing on diagnostics and root cause analysis.
• Resolve technical inquiries from Customer Dealers and internal teams.
• Guide dealers through repair processes and ensure accurate case documentation.
• Collaborate with dealer technicians and internal agents to resolve complex technical issues.
• Document cases and technical data in internal systems.
• Engage in training and product knowledge exchange.
• Collaborate with engineers, project managers, and dealership staff to share insights and trends.
• Occasionally conducting vehicle testing and servicing arrangements.
• Escalate cases when necessary, ensuring all relevant information is included and properly documented.
• Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.

Conocimientos

German language

English language

Automotive experience

Diagnostic tools

Educación

Automotive degree

Herramientas

Diagnostic tools

Descripción del empleo

MSX International is seeking a German Automotive Technical Helpdesk Agent to support retailers and workshops with diagnostic and repair guidance. This is a full-time role based in the MSXI Office and focuses on German-speaking technicians across Europe.

The position involves providing technical support across diagnostic systems, documenting cases, and collaborating with engineers and dealers to resolve issues.