German Automotive Diagnostics Helpdesk Agent (EV & Repairs)

MSX International; Barcelona; Presencial; EUR 17.000 - 28.000; Jornada completa

Descripción de la vacante

MSX International is seeking a German Automotive Technical Helpdesk Agent to join our team at the MSX office. This full-time role supports retailers and independent workshops with diagnostics and repair guidance across Europe.

You will respond to inquiries by phone and email, provide expert technical support on diagnostics, guide dealers through repairs, document cases, and collaborate with engineers and dealership staff. Fluency in German and English is essential.

Formación

• 5+ years of automotive experience
• Strong knowledge of vehicle diagnostics and EV systems
• HV certification (advantage)
• Experience using diagnostic tools and dealing with dealers/workshops

Responsabilidades

• Provide technical support across systems focusing on diagnostics and root cause analysis.
• Respond to inquiries via phone and email from dealers and internal teams.
• Guide dealers through repair processes and ensure accurate case documentation.
• Collaborate with engineers, project managers and dealership staff to resolve complex issues.
• Document cases and technical data in internal systems and contribute to knowledge sharing.

Conocimientos

German fluency

English fluency

Analytical mindset

Customer-focused

Educación

Degree in automotive technology

Herramientas

Diagnostic tools

Descripción del empleo

MSX International is seeking a German Automotive Technical Helpdesk Agent to join our team at the MSX office. This full-time role supports retailers and independent workshops with diagnostics and repair guidance across Europe.

You will respond to inquiries by phone and email, provide expert technical support on diagnostics, guide dealers through repairs, document cases, and collaborate with engineers and dealership staff. Fluency in German and English is essential.