Dutch Automotive Diagnostics Specialist (Helpdesk)

MSX International

Bellprat

Presencial

EUR 25.000 - 31.000

Jornada completa

Hace 8 días

Generador de candidaturas

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Descripción de la vacante

MSX International is seeking a Dutch-speaking Automotive Technical Helpdesk Agent to join our office-based team. You will support retailers and workshops across Europe with diagnostic guidance and repair troubleshooting, focusing on accurate case documentation and timely resolution.

Ideal candidates have 2–5 years automotive experience, a degree in automotive technology, knowledge of EV systems, and fluent Dutch and English.

Formación

2 to 5 years of automotive experience.
Degree in automotive technology or equivalent.
Strong knowledge of vehicle mechanics and EV.
HV certification (advantage).
Experience using diagnostic tools.
Analytical, organized, customer-focused mindset.
Fluency in Dutch and English.

Responsabilidades

Provide technical support across diagnostics and root cause analysis.
Resolve technical inquiries from Customer Dealers and internal teams.
Guide dealers through repair processes and ensure accurate case documentation.
Collaborate with dealer technicians and internal agents to resolve complex technical issues.
Document cases and technical data in internal systems.
Engage in training and product knowledge exchange.
Collaborate with engineers, project managers, and dealership staff to share insights and trends.
Occasionally conducting vehicle testing and servicing arrangements.
Escalate cases when necessary with complete information.
Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.