German Automotive Technical Helpdesk Agent

MSX International; Madrid; Presencial; EUR 25.000 - 31.000; Jornada completa

Descripción de la vacante

MSX International is seeking a German Automotive Technical Helpdesk Agent to join our Madrid office. This full-time role provides diagnostic and repair guidance to retailers and independent workshops across Europe, answering inquiries via phone and email and documenting cases in internal systems.

Candidates should have at least five years of automotive experience, a degree in automotive technology, HV certification is a plus, and fluent German and English.

Formación

• Five years of automotive experience, ideally in a senior dealership workshop.
• Degree in automotive technology or equivalent.
• Fluent in German and English.

Responsabilidades

• Provide technical support across systems, focusing on diagnostics and root cause analysis.
• Resolve technical inquiries from dealers and internal teams.
• Guide dealers through repair processes and ensure accurate case documentation.
• Collaborate with dealer technicians and internal teams to resolve complex issues.
• Document cases and technical data in internal systems.
• Engage in training and product knowledge exchange.
• Collaborate with engineers, project managers, and dealership staff to share insights and trends.
• Occasionally conduct vehicle testing and servicing arrangements.
• Escalate cases when necessary with complete information.

Conocimientos

German language

English language

Diagnostic tools

Analytical mindset

Customer-focused

EV knowledge

Educación

Degree in automotive technology

Herramientas

Diagnostic tools

Descripción del empleo

German Automotive Technical Helpdesk Agent

• Full-time
• Workplace Type: MSXI Office
• Compensation: up to EUR 28,000 - yearly

MSX International has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Are you passionate about automotive technology and Electrical Vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real impact in the automotive world?

We’re looking for a Technical Helpdesk Support with excellent German skills to join our team of experts supporting retailers and independent workshops with diagnostic and repair guidance. This is your chance to be at the heart of automotive innovation, helping technicians deliver outstanding service to customers.

You will provide expert technical support to a network of Authorized Repairers and Independent Operators across Europe. You will respond to inquiries via phone and electronic channels, helping resolve complex vehicle concerns and ensuring smooth operations.

You will be responsible for the following:

• Provide technical support across various systems, focusing on diagnostics and root cause analysis.
• Resolve technical inquiries from Customer Dealers and internal teams.
• Guide dealers through repair processes and ensure accurate case documentation.
• Collaborate with dealer technicians and internal agents to resolve complex technical issues.
• Document cases and technical data in internal systems.
• Engage in training and product knowledge exchange.
• Collaborate with engineers, project managers, and dealership staff to share insights and trends.
• Occasionally conducting vehicle testing and servicing arrangements.
• Escalate cases when necessary, ensuring all relevant information is included and properly documented.
• Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.

You will do best in this role, if you have:

• At least 5 years of automotive experience, ideally in a senior dealership workshop role.
• Degree in automotive technology or equivalent technical education.
• Strong knowledge of vehicle mechanics and EV
• HV certification (e.g., HV EV Specialist / DGUV L2+ / IMI Level 4) is a strong advantage.
• Experience in using diagnostic tools.
• An analytical, organized, and customer-focused mindset.
• Fluency in Germanand English is an absolute must

A general automotive diagnostics competence test/evaluation will be part of the recruitment process.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Parts, Accessories & Service Performance
• Actionable Insights
• Learning Solutions

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

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