Front Office Lead - Elevate Guest Experience

AccorHotel; Bellprat; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

The Hoxton Poblenou in Barcelona is seeking an experienced Front Office Manager to lead a vibrant team and deliver outstanding guest service.

You will coach front office staff, oversee costs, enforce SOPs, ensure health and safety, manage shifts, and collaborate with housekeeping, maintenance, and F&B to create memorable stays. Flexible shifts include days and nights, weekdays and weekends, aiming to support a smooth operation and responsive guest experience.

Formación

• Experience in a similar role or as an Assistant seeking development in front office operations.
• Experience with Micros Fidelio Opera or a similar property management system.
• Experience of monitoring and implementing health & safety procedures.
• You will be required to work flexible shift patterns including days and nights, weekdays and weekends.
• A natural at leading and managing others, leading by example.
• Strong guest service orientation and the ability to build relationships.

Responsabilidades

• Lead and motivate a high-energy front office team to deliver guest experiences.
• Monitor departmental costs and support management of expenses in line with budget guidelines.
• Ensure SOPs are trained and adhered to, identifying opportunities to improve processes.
• Maintain strong communication between front office, housekeeping, maintenance and F&B.
• Be confident and knowledgeable in health and safety procedures and support their implementation.
• Act as part of the hotel crisis and fire response teams.
• Deliver consistently high levels of customer service to guests and internal teams.
• Support the sales and events team with site inspections and knowledge of hotel facilities.
• Step in to lead shifts and manage front office operations in absence of the Front Office Manager.

Conocimientos

Leadership

Guest service

Team motivation

Customer focus

Team leadership

Communication

Herramientas

Micros Fidelio Opera

Descripción del empleo

The Hoxton Poblenou in Barcelona is seeking an experienced Front Office Manager to lead a vibrant team and deliver outstanding guest service.

You will coach front office staff, oversee costs, enforce SOPs, ensure health and safety, manage shifts, and collaborate with housekeeping, maintenance, and F&B to create memorable stays. Flexible shifts include days and nights, weekdays and weekends, aiming to support a smooth operation and responsive guest experience.