Groups & Events Executive

Ennismore; Barcelona; On-site; EUR 30,000 - 45,000; Full time

Job summary

Ennismore is seeking to hire for The Hoxton, Poblenou in Barcelona. This role involves being the key contact for groups and events, managing the sales process from proposals to bookings. Candidates should have a passion for hospitality, proven sales experience in a hotel environment, and fluency in both Spanish and English. The position emphasizes relationship building and maintaining guest experiences.

Successful applicants will enjoy working in a dynamic team where support and fun are paramount. Those with knowledge of booking systems OPERA and DELPHI are preferred.

Qualifications

• Previous experience in reactive sales in groups or events within hotels or venues.
• Track record of meeting or beating sales targets.
• Great at building strong and lasting relationships.

Responsibilities

• Handle requests and booking processes from initial proposal to contract management.
• Build strong relationships with clients and support event planning.
• Use booking systems to manage details of bookings and track payments.

Skills

Sales and negotiation skills

Fluency in Spanish and English

Experience with booking systems (OPERA, DELPHI)

Relationship building

Organisational skills

Tools

OPERA

DELPHI

Job description

The Hoxton, Poblenou | Avinguda Diagonal, 205, 08018 Barcelona, Spain

The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi‑functional basement events space and The Apartment (our unique meetings & events concept).

What you’ll do…

Be our key contact for groups and events, handling the requests & booking process from start to finish from initial proposals & negotiations (Sales phase), managing contracts and planning (Event Planning phase), to follow ups and securing repeat business.

Build great relationships with clients by looking after them with care and welcoming them into our spaces.

Use our booking system OPERA and DELPHI, to track all requests and handle the details of bookings, generating contracts, invoices and function sheets; inputting details such as rooming lists, taking deposits and tracking payments and keeping an accurate and up to date database.

Build strong relationships with our other teams and external third parties, keeping the guest experience at the heart of everything you do.

Support the Groups and Events Manager with any tasks and/or ad‑hoc projects.

What we’re looking for…

Individuals. You’re looking for a place where you can be you; no clones in suits here.

Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.

You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.

You’re not precious. We leave our egos at the door and help get things done.

You’re up for doing things differently and trying (almost) everything once.

If we got stuck in a lift together, we’d have a good time and share a few laughs.

You want to be part of a team that works hard, supports each other and has fun along the way.

Previousexperience working within reactive sales in groups or events within hotels, venues or private members clubs.

Someone who gets a kick out of converting sales, with a track record of beating targets.

Experience using a PMS (i.e. OPERA, DELPHI, etc.) would be an advantage.

Must be fluent in Spanish and English, additional languages will be highly valuable.

A people person, great at building strong and lasting relationships.

You enjoy working at a fast pace, know how to stay organised and get the details right.