Front Office Internship

Hospitaliti; Barcelona; Presencial; EUR 6100 - 7300; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Study allowance

One meal per day

Sales department exposure

Training opportunities

International career development

Descripción de la vacante

Sofitel Barcelona Skipper, hiring in Barcelona, offers a hospitality internship through Hosco. It provides exposure to the Sales department, with a strong focus on guest experience, reservations, and front-office operations.

The program requires enrollment in a hospitality or business school and promises extensive training. The internship supports a 6-month minimum commitment, 40 hours per week, and involves Spanish and English language use, with French as a plus.

Formación

• Eligible to undertake an internship in Spain from start date.
• No visa/work permit sponsorship available.
• Currently enrolled in a Hospitality School or a Business School.
• Strong social and communication skills to build valued relationships.
• Proactive, enthusiastic, and detail-oriented.
• Excellent command of Spanish and English; French is a plus.
• Available for at least 6 months, 5 days/week, 40 hours/week.

Responsabilidades

• Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
• Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
• Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex.
• Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
• Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Take responsibility to ensure all required tasks are completed accurately and within given time frames.

Conocimientos

Communication

Spanish-English

Customer service

Educación

Hospitality/Business School enrollment

Descripción del empleo

Sofitel Barcelona Skipper Overview

Sofitel Barcelona Skipper is hiring through Hosco in Barcelona.Upscale, 5 star hotel in Barcelona, Port Olimpic, being in the city centre, but only a few metres from the beach.With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona.Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress, are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character.Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors.

Duties and Responsibilities

• Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
• Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
• Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex.
• Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
• Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Take responsibility to ensure all required tasks are completed accurately and within given time frames.

Eligibility

• Eligibility (Spain): Candidates must have the legal right to undertake an internship in Spain from the start date.
• No visa/work permit sponsorship available.
• Currently enrolled in a Hospitality School or a Business School.
• Strong social and communication skills to build valued relationships.
• Proactive, enthusiastic, and detail-oriented.
• Excellent command of Spanish and English; French is a plus.
• Eager to learn (no prior specialization required).
• Available for at least 6 months, 5 days/week, 40 hours/week.

Benefits

• Study allowance of 600 euros per month.
• One meal per day.
• A dynamic internship where you will experience the entire Sales department.
• Working in a hotel (chain) with a lot of opportunities.
• Excellent opportunities for internal training and schooling during the internship.
• Excellent opportunities for international career development after the internship.

Please see the full vacancy for the benefits offered by Sofitel Barcelona Skipper.