Front Office Internship — Global Hospitality & Sales Exposure

Hospitaliti; Barcelona; On-site; EUR 6,100 - 7,300; Part time

Benefits offered by this job

Study allowance

One meal per day

Sales department exposure

Training opportunities

International career development

Job summary

Sofitel Barcelona Skipper, hiring in Barcelona, offers a hospitality internship through Hosco. It provides exposure to the Sales department, with a strong focus on guest experience, reservations, and front-office operations.

The program requires enrollment in a hospitality or business school and promises extensive training. The internship supports a 6-month minimum commitment, 40 hours per week, and involves Spanish and English language use, with French as a plus.

Qualifications

• Eligible to undertake an internship in Spain from start date.
• No visa/work permit sponsorship available.
• Currently enrolled in a Hospitality School or a Business School.
• Strong social and communication skills to build valued relationships.
• Proactive, enthusiastic, and detail-oriented.
• Excellent command of Spanish and English; French is a plus.
• Available for at least 6 months, 5 days/week, 40 hours/week.

Responsibilities

• Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
• Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
• Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex.
• Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
• Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Take responsibility to ensure all required tasks are completed accurately and within given time frames.

Skills

Communication

Spanish-English

Customer service

Education

Hospitality/Business School enrollment

Job description

Sofitel Barcelona Skipper, hiring in Barcelona, offers a hospitality internship through Hosco. It provides exposure to the Sales department, with a strong focus on guest experience, reservations, and front-office operations.

The program requires enrollment in a hospitality or business school and promises extensive training. The internship supports a 6-month minimum commitment, 40 hours per week, and involves Spanish and English language use, with French as a plus.