French-Speaking Support & Onboarding Specialist (Hybrid, Barcelona)

Teleperformance; Barcelona; Ibrido; EUR 18.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private Health Insurance

Continuous skill development

Career growth opportunities

Office at World Trade Center,Barcelona

Descrizione del lavoro

Teleperformance in Barcelona is seeking a hybrid, full-time support specialist to verify registrations, provide multi-language client support, and ensure onboarding success for advertisers. The role emphasizes compliance, regional onboarding guidance, and proactive collaboration in a fast-paced environment.

Ideal candidates have C2 French and C1 English, plus at least 1.5 years in compliance or verification-related roles, and a bachelor's degree in Business or related fields.

Competenze

• Experience in customer service or support roles.
• Clear communication skills and strong organizational habits.
• Ability to manage tasks independently and meet deadlines.

Mansioni

• Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
• Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise.
• Content Compliance: Assess reviews based on guidelines; process Guarantee claims.
• Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
• Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
• Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.
• Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment.

Conoscenze

French (C2)

English (C1)

Customer service

Communication skills

Formazione

Bachelor’s degree in Business or related fields

Descrizione del lavoro

Teleperformance in Barcelona is seeking a hybrid, full-time support specialist to verify registrations, provide multi-language client support, and ensure onboarding success for advertisers. The role emphasizes compliance, regional onboarding guidance, and proactive collaboration in a fast-paced environment.

Ideal candidates have C2 French and C1 English, plus at least 1.5 years in compliance or verification-related roles, and a bachelor's degree in Business or related fields.