Dutch Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 13.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Relocation Package

Monthly Performance Bonus

€1,500 Signing Bonus

Health Insurance and wellness benefits

Fully Paid Training

Competitive monthly salary

Descripción de la vacante

Mercier Consultancy Group is seeking a Dutch-speaking Support Specialist in Bulgaria to provide top-tier omnichannel customer support. You will handle Dutch-speaking client inquiries, resolve complex issues, and maintain thorough records to drive service improvements.

Ideal candidates are native/fluent Dutch speakers with prior customer support experience, strong communication skills, and a proactive, multicultural mindset in an on-site work setting.

Formación

• Native or fluent Dutch (spoken and written) is mandatory.
• Valid EU passport (mandatory for employment in Bulgaria).
• Proven experience in Customer Support Services or a similar client-facing role.

Responsabilidades

• Deliver exceptional omnichannel support to Dutch-speaking clients.
• Resolve complex customer inquiries and technical issues with empathy and accuracy.
• Maintain detailed records of customer interactions to contribute to service improvements.
• Collaborate with international teams to optimize workflows and client experience.
• Stay updated on product knowledge and service policies for precise information.
• Act as a brand ambassador representing clients with excellence in interactions.
• Meet and exceed performance indicators for the role in Bulgaria.

Conocimientos

Dutch language

Descripción del empleo

Dutch Speaking Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we take pride in facilitating career-defining opportunities for multilingual professionals across the globe.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Support Specialist position in Bulgaria. This role is a perfect match for those pursuing high-quality Dutch-speaking jobs within the thriving Customer Support Services industry, offering a seamless transition to a vibrant new professional chapter.

Key Responsibilities

• Deliver exceptional omnichannel support to Dutch-speaking clients, ensuring high satisfaction levels within the Customer Support Services sector.

• Resolve complex customer inquiries and technical issues with empathy, accuracy, and professionalism.

• Maintain detailed records of customer interactions to contribute to the continuous improvement of our service standards.

• Collaborate with international teams to optimize workflows and enhance the overall client experience.

• Stay updated on product knowledge and service policies to provide precise information to users.

• Act as a brand ambassador, representing our clients with excellence in every interaction.

• Meet and exceed performance indicators established for the Dutch Speaking Support Specialist position in Bulgaria.

• Native or fluent Dutch (spoken and written) is mandatory for this role.

• Valid EU passport (mandatory for employment in Bulgaria).

• Proven experience in Customer Support Services or a similar client-facing role.

• Strong communication skills and a passion for helping people resolve their daily challenges.

• A proactive mindset and the ability to thrive in a multicultural, on-site environment.

• General technical proficiency to navigate modern support software effectively.
  What We Offer

• Competitive Monthly Salary reflective of your professional skills.

• Fully Paid Training to ensure your success in the Customer Support Services field.

• Comprehensive Health Insurance and wellness benefits.

• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria effortless.

• Monthly Performance Bonus for high achievers.

• €1,500 Signing Bonus (one-time) for all new hires.

• An exciting career path among the best Dutch-speaking jobs currently available.
  Life in Bulgaria

Bulgaria is rapidly becoming one of Europe’s most attractive destinations for expatriates, offering a perfect blend of rich history, modern city infrastructure, and breathtaking landscapes. When considering jobs in Bulgaria, you will find that the country offers a welcoming atmosphere, sunny climate, and a surprisingly low cost of living that allows for an exceptional quality of life.

Living in Bulgaria provides a unique opportunity to explore a country known for its exquisite culinary traditions, vibrant nightlife, and proximity to both mountains and the Black Sea coast. By securing a Dutch Speaking Support Specialist position in Bulgaria, you join a supportive community of international professionals who have found that the relocation appeal of the region is second to none.