French-Speaking Customer Expert – Messaging App (Athens)

Mercier Consultancy Group; Málaga; On-site; EUR 25,000 - 36,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Training program

Monthly bonuses

Job summary

Mercier Consultancy Group is seeking French-speaking Customer Experts for a messaging app in Greece, on-site in Athens. You will provide world-class support, resolve inquiries via chat, and collaborate with cross-functional teams to improve user experiences.

Ideal candidates are native or fluent in French with strong English, willing to relocate, and keen on social media trends. Relocation, health insurance, and a structured training program are offered.

Qualifications

• Native or fluent French (spoken and written) mandatory.
• Strong command of English for international team communication.
• Valid EU passport (visa processing required).
• Genuine interest in social media industry and digital communication trends.
• Excellent problem-solving and customer-focused mindset.
• Willingness to relocate to Athens, Greece for on-site position.

Responsibilities

• Provide world-class support to users of a leading global messaging platform via chat.
• Resolve technical inquiries and account-related concerns via chat and messaging interfaces.
• Maintain high-quality and efficient interactions to ensure user satisfaction.
• Collaborate with cross-functional teams to address complex issues and identify user trends.
• Foster a positive and safe community environment for all users.
• Contribute to continuous improvement of customer support processes in social media.
• Stay updated with latest app features and platform guidelines to provide accurate assistance.

Skills

French fluency

English proficiency

Problem solving

Customer focus

Job description

Mercier Consultancy Group is seeking French-speaking Customer Experts for a messaging app in Greece, on-site in Athens. You will provide world-class support, resolve inquiries via chat, and collaborate with cross-functional teams to improve user experiences.

Ideal candidates are native or fluent in French with strong English, willing to relocate, and keen on social media trends. Relocation, health insurance, and a structured training program are offered.