Arabic-Speaking Gaming Support Specialist (Back Office)

Mercier Consultancy MD; España; Presencial; EUR 16.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Transfer, hotel

Monthly Performance Bonus

Premium workspace in Sofia

Descripción de la vacante

Mercier Consultancy Group is seeking an Arabic Speaking Back Office Gaming Support Specialist to join their team in Bulgaria. The role focuses on back-office oversight, Arabic-language support, and collaboration across departments to ensure a smooth player experience for the regional Arabic-speaking market.

The position requires native or fluent Arabic, strong English for internal communications, and a willingness to relocate to Sofia.

Formación

• Native or fluent Arabic is mandatory for this role.
• Excellent command of English for internal team communications.
• Experience in customer support or administrative roles is advantageous.
• Willing to relocate to Sofia, Bulgaria for this on-site opportunity.

Responsabilidades

• Manage and resolve back-office inquiries for Gaming & Esports platforms.
• Monitor player accounts for compliance with safety standards and fair play regulations.
• Provide professional Arabic-language communication to support player account management.
• Collaborate with internal departments to address technical issues affecting the regional gaming experience.
• Analyze game data and player feedback to propose improvements for the Arabic-speaking market.
• Maintain meticulous documentation of support cases in the internal database.
• Stay updated on trends in the Gaming & Esports landscape.

Conocimientos

Arabic language

English language

Problem solving

Independent worker

Descripción del empleo

Mercier Consultancy Group is seeking an Arabic Speaking Back Office Gaming Support Specialist to join their team in Bulgaria. The role focuses on back-office oversight, Arabic-language support, and collaboration across departments to ensure a smooth player experience for the regional Arabic-speaking market.

The position requires native or fluent Arabic, strong English for internal communications, and a willingness to relocate to Sofia.