French-Speaking Customer Support Team Lead, Barcelona

Talantir; Barcelona; Presencial; EUR 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Career development

Comprehensive training

Descripción de la vacante

Talantir is seeking a Customer Support Team Leader in Barcelona to manage a bilingual team serving French and English customers. You will coach, monitor performance, and resolve escalated issues to deliver exceptional service.

The role requires French (C2) and English (B2) proficiency, leadership experience in customer support, and strong communication skills. A relocation package is offered to support your move to Barcelona.

Formación

• Proficiency in French at C2 level and proficiency in English at B2 level, both written and verbal, is essential.
• Proven experience in a leadership role within a customer support environment.
• Excellent problem-solving abilities and a customer-focused mindset.

Responsabilidades

• Oversee a team of customer support representatives, ensuring delivery of exceptional service to French and English-speaking customers.
• Manage team performance, provide coaching and support, and resolve escalated customer issues.
• Coordinate with other departments to optimize processes and enhance customer experience.

Conocimientos

French (C2)

English (B2)

Leadership

Descripción del empleo

Talantir is seeking a Customer Support Team Leader in Barcelona to manage a bilingual team serving French and English customers. You will coach, monitor performance, and resolve escalated issues to deliver exceptional service.

The role requires French (C2) and English (B2) proficiency, leadership experience in customer support, and strong communication skills. A relocation package is offered to support your move to Barcelona.