French-Speaking Customer Support Specialist (Hybrid)

TP; Barcelona; Híbrido; EUR 19.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid position

Private Health Insurance

Career growth and certifications

World Trade Center Barcelona location

Descripción de la vacante

TP in Barcelona is seeking a versatile professional to join our fast-growing digital world team. You will verify licenses, provide support to live advertisers, assess content against guidelines, and help ensure a smooth onboarding and go-live process.

The role requires French C2 and English C1, customer service experience, and strong communication. This hybrid, full-time position includes a competitive salary with bonuses and a range of benefits in a dynamic, collaborative environment at World

Formación

• C2 French and C1 English required.
• Experience in customer service or support roles.
• Strong communication and organizational skills.
• Ability to manage tasks independently and meet deadlines.
• Bachelor's degree in Business or related field is a plus.
• 1.5 years in compliance or verification desirable.
• General knowledge of home services industries (e.g., plumbing, electrical).

Responsabilidades

• Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
• Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise.
• Content Compliance: Assess reviews based on guidelines; process Guarantee claims.
• Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
• Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
• Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.
• Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment

Conocimientos

French C2

English C1

Customer service

Communication

Organizational skills

Task management

Educación

Bachelor's in Business

Descripción del empleo

TP in Barcelona is seeking a versatile professional to join our fast-growing digital world team. You will verify licenses, provide support to live advertisers, assess content against guidelines, and help ensure a smooth onboarding and go-live process.

The role requires French C2 and English C1, customer service experience, and strong communication. This hybrid, full-time position includes a competitive salary with bonuses and a range of benefits in a dynamic, collaborative environment at World