French-Speaking Customer Service Rep (Hybrid)

Elpuertodesantamaria; Tarragona; Híbrido; EUR 22.000 - 29.000; Jornada completa

Descripción de la vacante

BIC World in Tarragona, Spain, is seeking a Customer Service Representative to deliver high-quality support to French-speaking customers. The role requires native French and fluent English, strong communication, and a customer-focused mindset.

You will handle inquiries, orders and resolutions, working with sales, logistics, and graphics teams in a hybrid environment. The successful candidate will join a global brand with a focus on delivering exceptional customer experiences, in a temporary role

Formación

• Native-level French (mandatory).
• Fluent English (written and spoken).
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Experience in customer service or a similar role is an advantage.

Responsabilidades

• Provide high-quality customer support via phone, email, and other communication channels.
• Manage customer inquiries, orders, and issue resolution with accuracy and care.
• Ensure timely follow-up and maintain strong customer satisfaction levels.
• Collaborate with internal teams to solve customer needs.
• Maintain accurate records and follow established processes and service standards.

Conocimientos

French

English

Customer service

Communication

Problem solving

Descripción del empleo

BIC World in Tarragona, Spain, is seeking a Customer Service Representative to deliver high-quality support to French-speaking customers. The role requires native French and fluent English, strong communication, and a customer-focused mindset.

You will handle inquiries, orders and resolutions, working with sales, logistics, and graphics teams in a hybrid environment. The successful candidate will join a global brand with a focus on delivering exceptional customer experiences, in a temporary role