French-Speaking Customer Service & Sales Support

ACS Mexico S DE RL DE CV; Asturias; On-site; EUR 28,000 - 36,000; Full time

Job summary

Axalta is seeking a French-speaking Customer Service and Sales Support Specialist for our Asturias, Spain facility. The role focuses on receiving and processing customer orders, providing service information, and ensuring customer satisfaction for regular and export orders.

You will be the main contact for customers, manage inquiries, monitor order status, and collaborate with sales, logistics, and finance to maintain data integrity and timely deliveries.

Qualifications

• 2+ years in customer service or sales support.
• Bachelor’s degree or equivalent through experience.
• Native French speaking with advanced English; Spanish welcome.
• Proficient in Word and Excel; good knowledge of SAP; Salesforce is an advantage.
• Strong problem-solving, analysis, organization, customer focus, active listening and communication.

Responsibilities

• Act as a primary contact for existing and potential external customers, handling escalations as needed.
• Receive and process regular and complex orders; proactively notify late orders due to availability or transport issues.
• Investigate and resolve complaints and returns following policies; address invoicing issues.
• Monitor open orders to ensure on-time delivery and perform quality checks.
• Maintain data integrity: customer master data, materials, invoicing, inventory, and transfers; coordinate with stakeholders.

Skills

French (native)

English (advanced)

Spanish (welcome)

Education

Bachelor’s degree

Tools

SAP

Salesforce

Job description

Axalta is seeking a French-speaking Customer Service and Sales Support Specialist for our Asturias, Spain facility. The role focuses on receiving and processing customer orders, providing service information, and ensuring customer satisfaction for regular and export orders.

You will be the main contact for customers, manage inquiries, monitor order status, and collaborate with sales, logistics, and finance to maintain data integrity and timely deliveries.